This policy explains when refunds are available and how they are processed.
1) How refunds are issued
Refunds are issued using an appropriate method for how your order was paid. For bank transfer and Tide-link payments, this may require us to confirm your return payment details before releasing funds.
2) When refunds are available
A) Eligible returns (unopened items)
If we confirm a return is eligible under Shipping & Returns and we receive the item back in the required condition, we'll refund the product price in line with this policy and your statutory rights.
B) Faulty, damaged, or incorrect items
If an item is faulty, arrives damaged, or we sent the wrong item, we will offer an appropriate remedy which may include:
- a replacement, or
- a refund (full or partial), or
- store credit (only if you prefer).
C) Orders cancelled before dispatch
If you cancel your order before it is dispatched, we will refund you in full.
D) Lost parcels
If a parcel is confirmed lost by the carrier (or after reasonable investigation), we will offer a replacement or a refund.
3) Refund timing
Refunds after cancellation (UK consumers)
Where you cancel within the applicable cancellation period, we will refund you without undue delay and, in any event, within the legally required timeframe (usually within 14 days of receiving the returned goods or receiving evidence of return).
Refunds after return inspection
Once we receive and inspect an eligible return, we aim to process the refund within CHANGE-ME: Add refund processing timeframe business days.
After we issue the refund, your bank/payment provider may take additional time to post the funds to your account.
4) Delivery charges
Where a refund is due because you cancelled within the applicable cancellation period, we will reimburse standard delivery costs (up to the value of the least expensive standard delivery option offered at checkout). Express/upgrade shipping charges are not usually refundable unless the item is faulty or we made an error.
If a refund is due because the goods are faulty, damaged, or incorrect, we will also refund reasonable postage costs where applicable.
5) Deductions and partial refunds
We may reduce the refund amount if:
- the returned item is not in its original condition,
- packaging/seals are missing or damaged, or
- the value is diminished due to handling beyond what is necessary to inspect the goods.
6) Chargebacks and payment disputes
If you believe there is an issue with your order, please contact us before starting a chargeback. Chargebacks create additional fees and can delay resolution. We will always try to resolve issues quickly and fairly.
We may suspend support on an order that is under an active chargeback dispute until the dispute is resolved.
7) How to request a refund
- If your refund relates to a return, follow the steps on Shipping & Returns first.
- For other refund requests, contact support@ukpeptides.online with:
- your order number,
- the reason for the request, and
- any supporting information (photos if damaged).
8) Contact
Questions about refunds? Email support@ukpeptides.online or use Contact.